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Quality Formations Refund & Cancellation Policy

The following list of legally enforceable agreements affect you (the registered customer or guest) and Quality Formations Limited. Ensure that you understand all of these Terms and Conditions, as they impact your usage of this Website and any of the material contained within. These Terms and Conditions may also affect your usage and sharing of social media on our Website, and any of QualityCompanyFormations.co.uk’s products, goods and services.

1. Information

  • QualityCompanyFormations.co.uk is a website. It is ran by Quality Formations Limited, which is a registered company in England and Wales listed as number 09010176. The registered office is located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. The VAT number is GB 188 5291 62.

2. Definitions

  • ‘General Terms and Conditions’ refers to these exact Terms and Conditions.
  • ‘Consumer’ will be defined under section 12 of the Unfair Contract Terms Act 1977.
  • ‘Specific Terms and Conditions’ refers to the Specific Terms and Conditions outlined below, which will refer to any products, goods or services purchased from the company through QualityCompanyFormations.co.uk. The Specific Terms and Conditions override these General Terms and Conditions in any instance of conflict between the agreements.
  • The use of ‘we’, ‘us’, ‘our’ and ‘ourselves’ means Quality Formations Limited.
  • In use of the term ‘web site’, ‘Website’ or ‘Site’, this refers to the website you were browsing when you clicked on a link to both these General and Specific Terms and Conditions, including all secondary pages.

Refund & cancellation

General Terms & Conditions

8. Force Majeure

  • b. If a Force Majeure incident takes place in conjunction with these terms, we will inform you as soon as possible. Either party has the right to revoke this contract once the Force Majeure incident has lasted for over 14 days. For any services, goods or products paid for beforehand that are yet to be delivered, you will be granted a full reimbursement from the revocation date.

13. Miscellaneous

  • d. Patrons reserve the right to withdraw from an agreement for the supply of any of our goods or services, providing you do so within 14 calendar days from the contract’s start date. You must request for any terminations of agreements in writing, and the right to terminate will not be provided if we have previously begun to fulfil our half of the agreement before you make your request.

Specific Terms & Conditions

2.2 Special limitation of liability

  • b. Reimbursements are not granted for acquired products or services from Quality Formations if your company formation application is turned down by Companies House.
  • c. Quality Formations will not be held liable in the event that your company is taken off the Register for instances that go beyond our power. We also do not accept liability if we decide to dismiss any services within this agreement due to your company’s failure to meet the legal requests.

5. Conditions of our company address services

  • Any Registered Office or Service Address that you acquire from Quality Formations whereby you have not registered for an account needs to be updated through Companies House. It is your responsibility to update any of your address information with Companies House so that it goes on public record.

6. Price of goods and services

  • On our Website, all prices of products and services are listed beneath the respective item that you choose. Each listed price excludes VAT at the principal rate on the purchase date, unless specified.

7. Continuous payment authority

  • In accordance of these Terms and Conditions, you agree to continued payment authorisation on the card that was previously registered to purchase the initial services (or other, if applicable).

12.1 Company formation orders

  • You will be reimbursed if you change your mind about your purchase of a company formation package. However, refunds will only be given when customers make their case before the company details have been provided to Companies House.
  • As soon as your company application has been sent to Companies House, we cannot grant you with a refund for the company formation package or any of its aspects. This no refund rule also applies in the event that your application is turned down.

12.2 Address service orders

  • The following policies outline what happens when you change your mind after purchasing one (or morcompany address service, whether it be a Registered Office, Service Address, or Business Address/Mail Forwarding Service:
    • If your order has not yet been processed and your address service has not been established, full reimbursements will be given, so long as the cancellation notice is within 14 calendar days from date of purchase. Any requests for reimbursements after the 14-day calendar days’ notice period will not be granted.
    • If your purchase has in fact been administered and your address service has been established, you will be refunded but with a deduction of a £10.00 administration fee for each address service, and ensuring that you have given a cancellation notice of 14 calendar days from the purchase date. Administration charges cover the cost of order processing, service set up and any other costs. Any requests for reimbursements after the 14 calendar days’ notice period will not be granted.
  • In the event that we have to cancel an address service due to a failure to provide proof of ID and proof of address, no reimbursement will be given, whether Registered Office, Service Address or Business Address/Mail Forwarding Service. This is in accordance with our Terms and Conditions, and our duties to uphold the principles of Anti-Money Laundering and the Know Your Customer guide.

12.3 Other secretarial services and products

  • If you change your mind about acquiring a supplementary product or service, you will be granted a complete reimbursement, so long as we have not processed the order and that the cancellation notice is given within 14 calendar days from the purchase date. No reimbursement will be provided if the notice exceeds this period, or if we have already started working on the order.