If you created a Government Gateway account when you registered for Self Assessment, VAT, or any other HMRC service, your Government Gateway user ID will have been sent to you by email or post at that time.
It is a combination of up to 12 numbers, for example, 123123123123. If you have forgotten your sign-in details, there are a few ways that you can find your Government Gateway User ID.
1. Search your emails
First, try searching your email inbox and folders using the words ‘Government Gateway user ID’. If this does not produce the required results, there are two other options.
2. Use HMRC’s ‘Problems signing in’ webpage
You can use HMRC’s ‘Problems signing in’ webpage to recover your Government Gateway user ID. You can also reset your password if you have forgotten that as well.
3. Call an HMRC Helpline
You can call an HMRC helpline to recover your user ID. The number you need to call will depend on which service you use with the Government Gateway account you’re trying to access.
If you require your Government Gateway user ID for any other taxes, you can search the list of HMRC contacts to find the relevant helpline number.
When you call HMRC, you will need to verify your identity. To do this, the agent may ask for your personal Unique Taxpayer Reference (UTR), National Insurance Number, date of birth, company UTR, your organisation’s employer PAYE reference, or your VAT Registration Number.
Forgotten your Government Gateway password?
If you know your user ID but have forgotten your password, you can reset your Government Gateway account password. You will need to provide your Government Gateway user ID and the email address you used to create the account.
Depending on which service the account is used for, you will also need to provide certain information to confirm your identity, including:
- Name and address
- Date of birth
- Personal Unique Taxpayer Reference (UTR)
- National Insurance Number
- Most recent P60
- Valid UK passport
- Employer’s PAYE reference
- Accounts Office Reference
- VAT Registration Number
- Company UTR
When you have supplied the required information, HMRC will send you an email with a link to reset your password. The link expires after 30 minutes.
Locked out of your Government Gateway account?
If you enter the wrong Government Gateway user ID or password more than 10 times, you will be locked out of your account. If this happens, you will need to wait 2 hours before you can make further attempts to sign in.
After that time, your account will be unlocked and you can try again. Unfortunately, HMRC advisors are unable to unlock your account.
Additional support from HMRC
If you need extra support because of a condition or special circumstances, you can get extra help and support from HMRC, including information in a different format or another language, access to textphone, and webcam appointments with tax advisors who will chat with you in British Sign Language (BSL).
Create a new Government Gateway account
If you want to create a new Government Gateway account for Self Assessment, or you need to register for any other HMRC taxes or services (e.g., VAT, PAYE, Corporation Tax) after setting up a limited company, you should visit HMRC Online Services page.
Whilst the Government Gateway system was officially decommissioned in March 2019, with HMRC Online Services introduced as a replacement system for HMRC’s own digital services, most users continue to use their Government Gateway details to log in to their HMRC online accounts and file tax returns.
Many users are probably unaware of the changes that took place because their access and services have been unaffected. However, all other government services previously accessed via Government Gateway now use different systems, such as GOV.UK Verify. Self Assessment users can also sign up for the new Verify service instead of using Government Gateway.